LuLu's Holistic Store Canada

Taking Good Care Of You And Your Skin
The Canadian Retailer & Ambassador of Lulu's Holistic Skincare Products

Pre-Ordered Items Policy

Pre-ordering is a convenient and exciting way for you to secure new and out-of-stock products before they become available for purchase in Canada. By placing a pre-order, you can reserve your desired item in advance, ensuring that you will receive it as soon as it becomes released or re-stocked. Pre-ordering often comes with benefits like priority shipping or exclusive offers, allowing you to be among the first to enjoy our latest products.

Frequently Asked Questions (FAQS)

1. How long does a pre-ordered item take to become available/restocked?

We appreciate your interest in any pre-order item. The restocking timeline for pre-order items can vary based on factors such as production of the item, travelling time from the US, and overall demand. We are committed to providing you with the most accurate information possible. Once the pre-order period closes, our team will work diligently to fulfill all orders promptly. Rest assured, we will keep you informed about the estimated restocking date through email updates and notifications on our website. Your patience is valued, and we assure you that we are doing everything we can to bring the product back in stock as soon as possible. Thank you for your understanding and continued support.

2. My order includes an item in stock and a pre-ordered item. When will my order be shipped?

Orders that include both a pre-ordered item and an in-stock item will be shipped as soon as the pre-ordered item becomes available. If you would like to receive your items separately please place separate orders, removing the pre-ordered item and your order will be shipped expeditiously and within our regular processing times. We sometimes offer discounted shipping to our customers to have items delivered separately. Please reach out to our team to see if that option is currently available.

3. My order includes an item in stock and a pre-ordered item. May I pick up part of my order and have the rest shipped to me?

Yes, you can! Please continue with checkout and select your appropriate shipping method. Once you have completed check out please send our customer service team at luluholisticscanada@gmail.com and inform us of your order number and your intentions of partial pick up. Our team will respond with instructions on picking up readily available items asap.

4. The wait time for my pre-order item is long. May I cancel my order?

Even though there are many benefits to pre-order items, there are also drawbacks. We understand that the wait times can be extensively long. We are unable to cancel orders once they are placed. However, if your shipping/delivery address changes during the waiting time of your pre-order, please reach out to our customer service team and we will be happy to accommodate any changes. Our team will also hold any orders at our warehouse if you are unable to accept your order when pre-order items become available.

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About Us

We are the Canadian Retailer of Lulu's Holistic Skin Care! We offer the same great products in Canada. With the combination of natural and organic ingredients you are able to put your best skin forward.

Lulu's Holistics products are handmade and manufactured by Jahnets Closet LLC. We use 100% UNREFINED butters and 100% pure essential oils along with certified natural and organic ingredients from our suppliers.